Please read the following terms and conditions. We assume our terms and conditions are accepted when a firm order is placed with us. We are open to negotiate these terms to accommodate special requirement of a customer.
Unless otherwise agreed, these are our standard terms and conditions of sale. The cancellation of individual conditions does not affect the validity of the others. This is also the case when individual conditions do not become a part of a contract. |
Ordering information: |
All Purchase orders must be addressed to:
Falcon Surgical co. pvt. ltd.
Falcon House, Khadim Ali Road,
Sialkot, Pakistan.
Orders maybe placed by fax or e-mail, we do not accept orders by phone. |
Fax numbers: |
0092-52-3510071
0092-52-3551990
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E-mail addresses: |
info@falconsurgical.com
info@falconsurgical.com.pk
To insure accuracy in ordering, please include the following information in your order:
1. Catalog number
2. Quantity
3. Product description
4. Prices, if already agreed
5. Complete billing and shipping addresses
6. Bank address and account number
7. Special instructions if any e.g. etching, packaging, method of shipping etc. |
Minimum Order requirement: |
There is no minimum quantity requirement for our 'stock items'. Minimum quantity restriction for 'non-stock items' is mentioned on our website and price list.
Minimum order value is € 500. Please add € 50 handling charges for order below this. |
Prices: |
Prices are as listed in Falcon's current price list in Euro. If you wish to buy in any other currency, Falcon will provide quotes at ongoing exchange rate.
Prices in our pricelists are FOB in EURO. Freight and insurance are invoiced at actual. Please inform if you have your own insurance policy already in place.
Prices are subject to change without prior notice. |
Payment Terms: |
Payment shall be strictly in advance.
Remittance charges will be for your account. |
Quotes and Acceptance: |
In case contract being concluded, contents of our written quote or confirmation are decisive, as long as the receiver does not contradict it within a week of receipt.
Information on dimensions, design, weight, colour, material or finish of our products is only approximate and not legally binding provided that it is expressly confirmed.
Instruments design and finish are constantly under review in the interest of development in the art of surgery. The purchaser will not reject any such modification. |
Delivery: |
We supply most orders received within 4 to 8 weeks depending upon stock position and work in hand. A more realistic lead-time will be quoted upon receipt of actual orders or enquiries.
Delivery times stated are taken as approximate and are not binding unless promised by us in writing. We shall be exempt from obligation of delivery as a result of force majeure or circumstances beyond our control. Such events also entitle us to withdraw from any contract without compensation.
Offered quantities from ready stock are subject to prior sale. We also have a right to make partial deliveries and in each case our standard terms and conditions will apply. |
Customized Products: |
By placing order for a customized item the purchaser undertakes not to cancel order once confirmed by us and to accept goods in case of slight tolerance. Quotes for customized items may include development charges.
Falcon is not obliged to check whether third part industrial property rights are violated under liability laws. The purchaser shall be solely responsible for any such infringement and consequences thereafter. |
Discrepancies and Shortages: |
Every consignment shall leave our works at the full expense and risk of the purchaser. This shall also apply in cases of force majeure. Unless otherwise agreed we shall select mode of shipment and insure goods for the invoice value, door to door.
In case of suspected damage or shortage in transit, the purchaser must immediately get an insurance survey report to help recover losses from the insurance company.
Please report discrepancies and shortages for other reasons to us within 10 working days of receipt of goods. Claims reported late will not be considered. Once agreed, Falcon will only supply missing product/s free of cost, no cash credit will be allowed.
Claims on behalf of shortage or discrepancies shall not entitle the purchaser to delay or stop payment of Falcon sales invoices for the consignment in question or any other. |
Return and Credit Policies: |
1. Do not return any product until Falcon has agreed.
2. Reason for return must be communicated to Falcon.
3. Permission to return goods shall not mean acceptance of claim.
4. Our QA department shall need at least 30 days to investigate complaint.
5. Invoice must accompany returned goods for Pakistani custom.
6. Invoice must state 'returned goods for replacement' and nominal value.
7. Method of return shipment must be agreed with Falcon
8. Items must be returned unused and in original packing, in clean condition.
9. We must receive back any goods within 90 days of date of our invoice.
10. Reference must be made to our original sales invoice. |
Non-returnable items: |
1. Discontinued items (items no longer is Falcon price list)
2. Items that have been used, repaired or modified.
3. Custom made instruments
4. Items not received back within 90 days from our invoice date
5. Incomplete products or sets. |
Place of Jurisdiction: |
| The place of jurisdiction in case of dispute will be Sialkot and the legal relationships with us shall be subject to the law of Pakistan. |
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